Refund Policy

AstraProMag IPTV
https://getiptvchannel.online

Last Updated: [Date]

1. Overview

At AstraProMag IPTV, we strive to provide the best IPTV services to our customers. However, we understand that there may be instances where our services may not meet your expectations. This refund policy outlines the conditions under which refunds will be provided.

2. Eligibility for Refunds

• Subscription Plans: Refunds for subscription plans are available within 7 days of the initial purchase. After 7 days, refunds will not be issued.
• Technical Issues: If you encounter technical issues that we are unable to resolve within 72 hours, you may be eligible for a full refund.
• Service Downtime: If our service experiences significant downtime (more than 24 continuous hours) due to server issues, we will issue a prorated refund for the downtime period.

3. Non-Refundable Items

• Promotional Plans: Subscription plans purchased at a discount or through a promotional offer are non-refundable.
• Renewals: Renewals of subscription plans are non-refundable. Please ensure you cancel your subscription before the renewal date to avoid charges.
• Usage Violations: Refunds will not be provided if the service is terminated due to a violation of our terms of service.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our support team at [support email address] with your order number and a detailed explanation of your issue.
2. Review Process: Our support team will review your request and may ask for additional information or troubleshooting steps.
3. Refund Approval: If your refund request meets our eligibility criteria, we will process the refund within 5-10 business days. Refunds will be issued to the original payment method used during the purchase.

5. Additional Information

• Refund Processing Time: Refund processing times may vary depending on your payment provider. Please allow up to 10 business days for the refund to reflect in your account.
• Partial Refunds: In certain cases, we may issue partial refunds based on the usage of the service.
• Changes to Refund Policy: AstraProMag IPTV reserves the right to amend this refund policy at any time. Any changes will be posted on this page with an updated effective date.

6. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: contact@astrapromagiptv.com
• Phone: [support phone number]